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$18.11 to $19.01/hr (2 STEPS, effective 7/2017)
Under direct supervision, answers and processes incoming emergency requests, enters information in prescribed format into the Agency’s computer aided dispatch (CAD) telecommunications system; receives general training in 9-1-1 public safety dispatching.
- Answers the telephone and receives emergency, non-emergency and 9-1-1 requests for assistance; evaluates the information and creates a CAD system event or transfers the call to the proper emergency service provider, or provides information and instructions to the caller, including medical “pre-arrival” instructions.
- Receives structured classroom and on-the-job training to increase the level of competence to that of a journey-level public safety dispatcher.
- Operate a Computer Aided Dispatch System, video display terminals, and associated equipment.
- Provide EMD (Emergency Medical Dispatch) instructions to callers.
- Maintain familiarity with major roads, streets, areas, industrial and public facilities within Agency boundaries.
- Perform radio dispatching duties that meet standards of performance.
- May dispatch police, sheriff, fire and ambulances and other personnel on both routine and emergency calls.
- May assist in the training of employees.
- Determine and reports the need for equipment repairs.
MINIMUM EMPLOYMENT STANDARDS
- Must be 18 years of age
- High school diploma or equivalent
- No felony convictions
- Excellent benefit package includes PERS 2% at 62 retirement, medical, dental, and vision.
- Attendance and Retention bonuses
- The agency does not participate in Social Security. All employees pay 1.4% for Medicare and 1.18% for SDI.
- Shift differential is paid at 5% for graveyard shift. Employees may receive training officer pay at 5% when qualified, and may also be eligible for standby premium.
- Public Safety Dispatchers are represented by General Teamsters Local 137.
QUALIFICATIONS: MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to read, write, spell and speak in clear and concise English
- Ability to learn correct telephone answering techniques, policies and procedures
- Ability to learn correct public safety dispatching techniques, policies and procedures
- Ability to follow oral and written instructions
- Ability to deal tactfully with the public and others
- Ability to work in a confined area and wear a radio headset
- Ability to remain calm during emergencies and to obtain relevant information from callers who are in stressful situations
- Ability to learn to accurately enter information in the computer system while simultaneously receiving information by telephone and radio
- Ability to pass an intensive police background investigation which will include DMV driving record, financial history, employment history, education and training, illegal conduct (drug use, etc.), personal references.
- Ability to learn and interpret maps
- Ability to learn radio and other codes used in the creation of computer-aided calls for dispatch
- Ability to type at not less than 35 words per minute from clear text
- Ability to attend all scheduled work periods including assigned overtime when needed
- Ability to work a rotating schedule outside of normal business hours that includes weekends, holidays and nights and overtime
- Knowledge of Agency emergency telephone answering and law
- enforcement or other dispatching policies and procedures
- Knowledge of primary roads, streets, highways, areas, major buildings and public facilities within the Agencies boundaries
- Ability to effectively perform emergency telephone answering and processing duties
- Ability to perform as a journey-level dispatcher