Public Safety Dispatcher II

We are always looking for experienced dispatchers. 

$19.95 to $25.47 per hour (6 STEPS, effective 7/2017)

CLASS PURPOSE

Under direct supervision, answers and processes incoming emergency requests, enters information in prescribed format into the Agency’s computer aided dispatch (CAD) telecommunications system; receives general training in 9-1-1 public safety dispatching.

TYPICAL DUTIES

  • Answers the telephone and receives emergency, non-emergency and 9-1-1 requests for assistance; evaluates the information and creates a CAD system event or transfers the call to the proper emergency service provider, or provides information and instructions to the caller, including medical “pre-arrival” instructions.
  • Receives structured classroom and on-the-job training to increase the level of competence to that of a journey-level public safety dispatcher.
  • Operate a Computer Aided Dispatch System, video display terminals, and associated equipment.
  • Provide EMD (Emergency Medical Dispatch) instructions to callers.
  • Maintain familiarity with major roads, streets, areas, industrial and public facilities within Agency boundaries.
  • Perform radio dispatching duties that meet standards of performance.
  • May dispatch police, sheriff, fire and ambulances and other personnel on both routine and emergency calls.
  • May assist in the training of employees.
  • Determine and reports the need for equipment repairs.
  • Distiguished from Public Safety Dispatcher I in that this position is journey-level and has the added responsibility of radio dispatching for the Anderson Police Department, the Redding Police Department and the Shasta County Sheriff's Department.

MINIMUM EMPLOYMENT STANDARDS

  • Must be 18 years of age
  • High school diploma or equivalent
  • No felony convictions

POSITION BENEFITS

  • Excellent benefit package includes PERS 2% at 62 retirement, medical, dental, and vision. 
  • Attendance and Retention bonuses 
  • The agency does not participate in Social Security. All employees pay 1.4% for Medicare and 1.18% for SDI. 
  • Shift differential is paid at 5% for graveyard shift. Employees may receive training officer pay at 5% when qualified, and may also be eligible for standby premium. 
  • Public Safety Dispatchers are represented by General Teamsters Local 137.

QUALIFICATIONS, MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

  • At least 1 year of 9-1-1 call taking
  • At least 1 year of radio dispatching for law, fire and/ EMS.
  • Ability to read, write, spell and speak in clear and concise English
  • Ability to learn correct telephone answering techniques, policies and procedures
  • Ability to learn correct public safety dispatching techniques, policies and procedures
  • Ability to follow oral and written instructions
  • Ability to deal tactfully with the public and others
  • Ability to work in a confined area and wear a radio headset
  • Ability to remain calm during emergencies and to obtain relevant information from callers who are in stressful situations
  • Ability to learn to accurately enter information in the computer system while simultaneously receiving information by telephone and radio
  • Ability to pass an intensive police background investigation which will include DMV driving record, financial history, employment history, education and training, illegal conduct (drug use, etc.), personal references.
  • Ability to learn and interpret maps
  • Ability to learn radio and other codes used in the creation of computer-aided calls for dispatch
  • Ability to type at not less than 35 words per minute from clear text
  • Ability to attend all scheduled work periods including assigned overtime when needed
  • Ability to work a rotating schedule outside of normal business hours that includes weekends, holidays and nights and overtime

COMPETENCY KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of Agency emergency telephone answering and law 
  • enforcement or other dispatching policies and procedures
  • Knowledge of primary roads, streets, highways, areas, major buildings and public facilities within the Agencies boundaries
  • Ability to effectively perform emergency telephone answering and processing duties
  • Ability to perform as a journey-level dispatcher

JCI Marketing

JCI Marketing, 1424 Tehama Street, Redding, CA 96001, USA