Public Safety Dispatcher I

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$18.11 to $19.01/hr (2 STEPS, effective 7/2017)


Under direct supervision, answers and processes incoming emergency requests, enters information in prescribed format into the Agency’s computer aided dispatch (CAD) telecommunications system; receives general training in 9-1-1 public safety dispatching.


  • Answers the telephone and receives emergency, non-emergency and 9-1-1 requests for assistance; evaluates the information and creates a CAD system event or transfers the call to the proper emergency service provider, or provides information and instructions to the caller, including medical “pre-arrival” instructions.

  • Receives structured classroom and on-the-job training to increase the level of competence to that of a journey-level public safety dispatcher.

  • Operate a Computer Aided Dispatch System, video display terminals, and associated equipment.

  • Provide EMD (Emergency Medical Dispatch) instructions to callers.

  • Maintain familiarity with major roads, streets, areas, industrial and public facilities within Agency boundaries.

  • Perform radio dispatching duties that meet standards of performance.

  • May dispatch police, sheriff, fire and ambulances and other personnel on both routine and emergency calls.

  • May assist in the training of employees.

  • Determine and reports the need for equipment repairs.


  • Must be 18 years of age

  • High school diploma or equivalent

  • No felony convictions


  • Excellent benefit package includes PERS 2% at 62 retirement, medical, dental, and vision.

  • Attendance and Retention bonuses

  • The agency does not participate in Social Security. All employees pay 1.4% for Medicare and 1.18% for SDI.

  • Shift differential is paid at 5% for graveyard shift. Employees may receive training officer pay at 5% when qualified, and may also be eligible for standby premium.

  • Public Safety Dispatchers are represented by General Teamsters Local 137.


  • Ability to read, write, spell and speak in clear and concise English

  • Ability to learn correct telephone answering techniques, policies and procedures

  • Ability to learn correct public safety dispatching techniques, policies and procedures

  • Ability to follow oral and written instructions

  • Ability to deal tactfully with the public and others

  • Ability to work in a confined area and wear a radio headset

  • Ability to remain calm during emergencies and to obtain relevant information from callers who are in stressful situations

  • Ability to learn to accurately enter information in the computer system while simultaneously receiving information by telephone and radio

  • Ability to pass an intensive police background investigation which will include DMV driving record, financial history, employment history, education and training, illegal conduct (drug use, etc.), personal references.

  • Ability to learn and interpret maps

  • Ability to learn radio and other codes used in the creation of computer-aided calls for dispatch

  • Ability to type at not less than 45 words per minute from clear text

  • Ability to attend all scheduled work periods including assigned overtime when needed

  • Ability to work a rotating schedule outside of normal business hours that includes weekends, holidays and nights and overtime

  • Knowledge of Agency emergency telephone answering and law

  • enforcement or other dispatching policies and procedures

  • Knowledge of primary roads, streets, highways, areas, major buildings and public facilities within the Agencies boundaries

  • Ability to effectively perform emergency telephone answering and processing duties

  • Ability to perform as a journey-level dispatcher

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