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$18.11 to $19.01/hr (2 STEPS, effective 7/2017)
Under direct supervision, answers and processes incoming emergency requests, enters information in prescribed format into the Agency’s computer aided dispatch (CAD) telecommunications system; receives general training in 9-1-1 public safety dispatching.
Answers the telephone and receives emergency, non-emergency and 9-1-1 requests for assistance; evaluates the information and creates a CAD system event or transfers the call to the proper emergency service provider, or provides information and instructions to the caller, including medical “pre-arrival” instructions.
Receives structured classroom and on-the-job training to increase the level of competence to that of a journey-level public safety dispatcher.
Operate a Computer Aided Dispatch System, video display terminals, and associated equipment.
Provide EMD (Emergency Medical Dispatch) instructions to callers.
Maintain familiarity with major roads, streets, areas, industrial and public facilities within Agency boundaries.
Perform radio dispatching duties that meet standards of performance.
May dispatch police, sheriff, fire and ambulances and other personnel on both routine and emergency calls.
May assist in the training of employees.
Determine and reports the need for equipment repairs.
MINIMUM EMPLOYMENT STANDARDS
Must be 18 years of age
High school diploma or equivalent
No felony convictions
Excellent benefit package includes PERS 2% at 62 retirement, medical, dental, and vision.
Attendance and Retention bonuses
The agency does not participate in Social Security. All employees pay 1.4% for Medicare and 1.18% for SDI.
Shift differential is paid at 5% for graveyard shift. Employees may receive training officer pay at 5% when qualified, and may also be eligible for standby premium.
Public Safety Dispatchers are represented by General Teamsters Local 137.
QUALIFICATIONS: MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES
Ability to read, write, spell and speak in clear and concise English
Ability to learn correct telephone answering techniques, policies and procedures
Ability to learn correct public safety dispatching techniques, policies and procedures
Ability to follow oral and written instructions
Ability to deal tactfully with the public and others
Ability to work in a confined area and wear a radio headset
Ability to remain calm during emergencies and to obtain relevant information from callers who are in stressful situations
Ability to learn to accurately enter information in the computer system while simultaneously receiving information by telephone and radio
Ability to pass an intensive police background investigation which will include DMV driving record, financial history, employment history, education and training, illegal conduct (drug use, etc.), personal references.
Ability to learn and interpret maps
Ability to learn radio and other codes used in the creation of computer-aided calls for dispatch
Ability to type at not less than 45 words per minute from clear text
Ability to attend all scheduled work periods including assigned overtime when needed
Ability to work a rotating schedule outside of normal business hours that includes weekends, holidays and nights and overtime
Knowledge of Agency emergency telephone answering and law
enforcement or other dispatching policies and procedures
Knowledge of primary roads, streets, highways, areas, major buildings and public facilities within the Agencies boundaries
Ability to effectively perform emergency telephone answering and processing duties
Ability to perform as a journey-level dispatcher