Jennifer Cogle

I was raised in the Redding area and attended Shasta High School. After attending CSU, Chico I returned to Redding without many job prospects in my chosen field. When I heard of the opening for a dispatcher at SHASCOM I really didn’t know much about the career, but I looked at it as an opportunity to try something new. Within weeks of my first shift I was absolutely hooked.

I love the fact that when I arrive at work, there is no predicting what will happen during my day. As dispatchers, we are the first point of contact for someone on what is typically their worst day. I want to do everything I can to help them and to help the first responders.

Being a dispatcher makes me feel more a part of this community than any other volunteer position or job I have held in the past. Dispatching can be difficult, stressful, challenging, heartbreaking, heartwarming, rewarding, and fulfilling all at the same time. When I began my career seventeen years ago, I never dreamed I could love a job so much and now I can’t imagine doing anything else. I realize my role in the entire process is a small one, but my hope is that I have a positive impact on the people I speak with.

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