Rachael Cassidy

I began working at SHASCOM in October of 2011, less than 2 months after the events of 9/11 in New York. This proved to be a very interesting time to become part of the law enforcement family for obvious reasons.

My job prior to this was in retail, where I managed the outdoor power and garden departments of a local hardware store. A friend of mine had directed me to a newspaper advertisement that SHASCOM was hiring; he thought I'd be good at it. I had zero knowledge of what it took to be a dispatcher, and what the job would end up meaning to me after nearly 15 years behind the mic.

This is a multi-faceted career. It is exhilarating, infuriating, rewarding, stressful, hilarious, intense, and boring.... all at the same time. My SHASCOM family, both within these walls and out on the street, mean more to me than can be easily explained. I can't imagine doing anything else!!