Shasta Area Safety Communications Agency

SHASCOM  (530) 245-6500

About Us | Benefits | Recruitment | Location | Area Highlights | Board of Directors | Board Agenda | Lateral |

Click Community Notification to register your cell phone.

You will get notifications from local emergency response teams in the event of emergency situations or critical community alerts. Examples include: evacuation notices, bio-terrorism alerts, boil water notices, and missing child reports.

 SHASCOM is now recruiting for PSD I Dispatchers!

Please read Dispatcher Qualifications before filling out Application.

SHASCOM (the Shasta Area Safety Communications Agency) is the consolidated 9-1-1 emergency response agency serving Shasta County, California. From our communications center in Redding, we provide seamless dispatching services to the Redding Police and Fire Departments, the Anderson Police Department, the Shasta County Sheriff’s Department, and ambulance services.

We hope this website will be a useful resource for lateral transfer and entry-level 9-1-1 dispatchers who want to learn more about coming to work with us. Click on about us to learn more about the Agency, benefits to learn about our employee benefits plan, and recruitment to learn about our hiring procedure.

If you're from out of the area, you can click on location to see where we are in the State, or on Redding area highlights to find out all the fun things to do right out your back door.

SHASCOM is now experience necessary!!

SHASCOM is actively looking for experienced 9-1-1 dispatchers. A lateral applicant qualifies with one year of 9-1-1 call taking and at least one year of radio dispatching for law, fire or EMS with no gap in service in the last 12 months. If you are thinking about a change, we invite you to consider moving to the beautiful North Valley of California and working in SHASCOM's state of the art consolidated communications center. Click here to see our Public Safety Dispatcher job description. If you meet the lateral dispatcher qualifications and would like to apply, you should download and complete our application, and mail it to SHASCOM. For additional information, feel free and call Laurie Sowder at 530-245-6500 or contact us by e-mail. We look forward to hearing from you!

Beautiful Rural Landscapes Whitewater Rafting
Redding, CA
Flying into Redding


SHASCOM's Location

We are located in the City of Redding, California, midway between Sacramento and the Oregon border, near the communities of Red Bluff and Chico. This area, known as the North Valley, is surrounded by stunning mountains and beautiful lakes and rivers. Open spaces, reasonable housing, good schools and low crime make the area ideal for raising families. When our shift is over, we enjoy getting out to play hard in the mountains, lakes, and rivers that surround us.

San Francisco and Lake Tahoe are each about 3 hours away by car, and the communities of Ashland, Jacksonville and Medford are just over the Oregon border about 2 hours to the north.

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Hiking in Nearby Mountains

Local amenities include hiking, climbing, skiing or snowboarding in Mt. Lassen National Park or on 14,162-ft Mount Shasta; hunting in the Trinity Alps; fishing in the world-class headwaters of the Sacramento River and its many tributaries; or houseboating on Lake Shasta.

Within less than an hour's drive of SHASCOM, you can:

Mt Shasta with Lenticular Cloud
Climbing Mt Shasta
On Top of Shasta
On the Slopes of Mt Lassen
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SHASCOM is Shasta County's Public Safety Answering Point (PSAP) operating under a joint powers agreement between the City of Redding and the County of Shasta. The Agency receives all 9-1-1 calls for the County and dispatches for the City of Redding Police and Fire Departments, the Shasta County Sheriff's Department, the Anderson Police Department and three ambulance companies.

SHASCOM uses a Cross Current Windows-based CAD system, Motorola radios and recently upgraded to VESTA phones.

The Shasta Area Safety Communications Agency Building
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SHASCOM Benefits
SHASCOM's 8 and 12 hour shifts leave plenty of time for family and leisure activities. SHASCOM's many benefits include:
  • PERS retirement, an excellent benefits package, attendance and retention bonuses, extensive training, break room and kitchen, fitness room including treadmill, elliptical glider, padded flooring and full-wall mirror
  • a management staff dedicated to making the work environment as accommodating as possible

You will work in a spacious, state-of-the-art building that was designed and built in 1995 to provide Shasta County with a modern, consolidated dispatch center.

SHASCOM is budgeted for 34 full-time dispatchers, 5 supervisors and 6 administrative staff members.

SHASCOM Salary Schedule (printable)
SHASCOM Dispatch Center
SHASCOM Dispatch Center
SHASCOM Dispatch Center
SHASCOM Dispatch Center
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SHASCOM Dispatcher Recruitment

SHASCOM welcomes applications for the Public Safety Dispatcher I position as positions become available.  Candidates with recent experience as a Public Safety Dispatcher for another agency may apply at any time as a lateral Public Safety Dispatcher II.  To qualify as a lateral dispatcher, the candidate should have at least one year of recent experience dispatching in a public safety environment (please see Lateral Dispatcher section).  To qualify as an entry-level Public Safety Dispatcher I, candidates must have a high school diploma or equivalent, be 18 years of age with no felony convictions, have a suitable amount of experience working with the public and providing customer service, and possess the ability to operate a computer with sufficient speed and accuracy to accomplish the core job functions for the position.  Applications for Public Safety Dispatcher I must also be accompanied by a 5 minute typing certificate with a net score of 45 words per minute or better.  Online typing certificates will not be accepted. 

SHASCOM is a California POST (Peace Officer Standards and Training) Agency.  As such, we are required to test all potential applicants to evaluate a candidates verbal, reasoning, memory and perceptual abilities.  To accomplish this, applicants who are selected to move on in the process will be required to take a computerized exam offered at SHASCOM that measures these skills along with decision making and multi-tasking ability.  The entire recruitment process takes approximately 3 to 4 months and includes the following steps:

·         Application review (pass/fail)
·         Computerized exam (ranked)
·         Panel interview (pass/fail)
·         Manager’s interview (ranked)
·         Computer Voice Stress Analysis—Lie detector exam
·         Detailed background
·         Conditional offer of employment
·         Psychological exam
·         Medical exam
·         Job offer to 18 month probationary position

For further information, please email SHASCOM or call our Support Services Manager, Laurie Sowder, at 530-245-6500.

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SHASCOM  (530) 245-6500

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